FAQs

Popular Questions

General Questions

 How Do I use Bitcoin as the payment?

We have a detailed guide with easy to follows steps showing how to buying bitcoins with your card and how to use them as payment, you can find it here: https://getpillss.com/bitcoin-payment-methods What is Bitcoin? Bitcoin is a digital currency used for fast, secure and low cost payments without the need for a central issuer or processor. Bitcoins are stored and sent electronically from private wallets. Introduced in 2009, bitcoins have increased greatly in value due to their limited supply and growing popularity. For more info you can have a look at below Bitcoin Company’s info: http://www.coindesk.com/information/what-is-bitcoin/ How do I buy bitcoin? First get a bitcoin wallet. This is like a bank account where the bitcoin is store digitally. The bitcoin is a digital data file, and different companies can offer deferent storage options, which meet different security needs. You can have a look at the list of popular companies which offer wallet storage for your bitcoin via the link below: https://www.buybitcoinworldwide.com/en/gb/ Most of these companies also offer the ability for you purchase the bitcoin from various sources, and some even offer the convenience of buying them securely with your credit card. How I make the payment with bitcoin? First you need to have a wallet setup so you can store your bitcoins, and also access to a bitcoin buying platform. The info for setting this up are mentioned above, we suggest not buying and storing any bitcoins until we send you the emailed confirming the amount of bitcoin needed for the order. This way you are only holding the bitcoins for a short period of time, and are more protected from any potential bitcoin wallet security issues. Then when you place your order please select the bitcoin payment method. We will email you to let you know the total cost in bitcoin for this order. Then you can go to your wallet and exchange company to purchase the requested amount of bitcoins. You should send the bitcoin to our bitcoin wallet immediately, so that you are holding the bitcoin as little time as possible. This will help us process the order immediately. We will give you our wallet address, and you can send us the order number as the note or message for the transfer and we will acknowledge the payment immediately and ship out the order ASAP.
Will I be sent junk mail, or have my personal details passed on to any third-parties?

We do not send promotional junk mail to our customers, and we do not share any personal details of any kind with any third-parties.
Do the products arrive discreetly packaged ?

We are committed to protecting your privacy. Everything we send by regular airmail is packed in regular, plain cardboard boxes with no reference to "medicine" or "pharmacy". The customs declaration sticker which we are required to attach to package classifies the contents as "bodycare products". Unfortunately orders sent using EMS (express) shipping option must display the exact product(s) contained on the package`s documentation.
Why won`t you reply to my emails?

As described in the above answer, it is possible our email has been filtered into your spam or junk folder. It is also possible your ISP has blocked emails from us completely.

I haven`t received an email confirmation of my order and it`s been over 24 hours, where is it?
We aim to process all orders within 24 hours, after which you should have received your order confirmation. Due to the large volume of emails we send and receive we do sometimes experience delays. Also, due to the industry which we are involved in, some ISPs (Internet Service Providers) and email hosts may treat us as spam and block our emails.
Always check your junk and spam folders in case our email has been filtered into one of these. You may also check with your ISP or email provider to ensure they have not blocked our emails.If 48 hours have passed and you still cannot find your order confirmation email, please contact our customer service team.
Why don`t I need a prescription to buy your products?
A prescription is not required as we are an Oceania-based company and operate under different laws and regulations. Non-controlled medications can be legally imported into a number of countries (depending on their respective legislation) by individuals for their personal use.
Do I need to have a medical evaluation?
A medical evaluation is not needed. We do however strongly recommend you inform your doctor or healthcare provider of all medication you are taking or planning to take, whether prescribed or non-prescription. Always consult your doctor or healthcare provider prior to starting any new course of medication.
Are the products that you sell Genuine or Generic?
The pharmaceutical products we supply are all genuine branded products, unless otherwise clearly stated on our website. The packaging may differ slightly from what you are accustomed to. This is due to the fact that we are based in Oceania and source from countries where packaging laws and branding can differ.
Are the products you sell within their expiration dates?
We do not sell prescription medication that is past its expiry date. It would be illegal to do so.
Do you guarantee I will receive my order?
If for any reason your order does not arrive we will happily refund amount of your purchase. Alternatively, if you prefer, we can arrange a replacement order be shipped to you.
Is it legal to order medications like this?
It is legal in most countries around the world to import medication for personal use, including the UK.
Are the medications you ship the same quality as the ones I buy at the local chemist?
We only supply medications manufactured and marketed by leading international pharmaceutical companies. As a result you can be assured of receiving the highest quality medications.
Will you accept my health insurance as payment?
We do not have any arrangements with health insurance companies or PBMs (Prescription Benefit Management companies) for prescription medication coverage.
What currency are the prices in?
All prices listed on our website are in United States Dollars ( $ ).
Do you have an express shipping option?
We offer express shipping at a cost of $35.00 using EMS couriers. Shipping using this service takes between 5 and 8 business days. Please note that when you select the EMS express shipping option, we must describe the contents of the package on the package documentation, meaning this option is not for those who need discreet packaging. Also note that selecting the EMS express shipping option does not exclude your items from the risk of being delayed either by customs when leaving , or entering your order`s destination country. So whilst our customers usually receive orders within one week when selecting the EMS express shipping option, we are unfortunately unable to guarantee any specific delivery period.
How long does it take to deliver?
EMS takes between 5 - 14 business days . Regular airmail takes about 30 business days +
Do you charge a consultation fee?

We charge no consultation fee.
How do I place an order, or re-order a product I`ve ordered in the past?

To place an order add the items you wish to order to your shopping cart, proceed to checkout, and follow the instructions provided to complete the transaction. If you have ordered from us in the past, and would like repeat a previous order, fill out the online form and include your customer number. Alternatively, you can email us directly with your order.
Chat directly with a live chat operator for immediate answers to your questions.
Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly for additional help and immediate answers to your questions.
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